INDIVIDUAL CASE QUESTIONS (please find section 4 below)

SECTION 3

Southwest Airlines

John Zhang

Jun Bae

Starbucks

Cristina Santos

Jennifer Hard

Pat Lian

Lisa Komm

Teri Murray

Allison Liang

Amazon.com

Jessie Chanoine

Christina Kao

Alicea Castellanos

Jessica Ogilvie

Isabella Disler

Michael Lemberg

Disney

Mao Q. Chen

Dania Calderon

Mark Lazaro

Evgueni Aizenman

Paul Lai

Eddie Rishty

Stone Group

Gregory Profeta

Outback Steak

Gloria Chow

Johanny Tejada

Jean Palomares

Glenda Aguinaldo

Brian Diel

Despina Xidias

Rida Wong

Compaq

Eyal Gruenberg

Lynn Chen

Rowena Tse

Suja Madhavan

Tom O'Hara

Ching Lam

Lego

Justin Castro

Allen Lee

Annmarie Leung

April Huynh

Scott Dwyer

Julie Motina

Lincoln Electric

Jon Schwartz

Judy Lai

Ericsson

Wayne Huang

Dan Walton

Jackie Chien

 

SECTION 4

Southwest Airlines

Nicole Rivera

Mark Savoye

Jay Naik

Parin Shah

Elizabeth Hsu

Warren Chang

Starbucks

Grace Lu

Thomas M. Dreier

Kyle Chang

Debbie Ng

Stefano Ranzini

Amazon.com

Shain Greenspan

Elena Fercheter

Rodi Anna Minoshis

Angie X. Chen

Andy Ko

Zhidong Qiu

Disney

Inga Fong

Hui-Liang Loh

Anna Reyes

Michael DiRienzo

Cheryl Santos

Dori Robbins

Stone Group

Lillian Diaz

Outback Steak

Sabina Belkin

Nisheet Patel

Vincent Ma

Alan Jaffe

Amrita Sareen

Compaq

Rupak Shah

David Bao

Vickie Mak

Kamil Wszola

Sofya Kruglyakova

Anna Gurvich

Lego

Tony DeLorenzo

Karl Zimmerman

Julie Lin

Helen Kim

Joe Gerbasi

Elaine Lau

Lincoln Electric

Michael Paff

Albert Wan

Victor Davidson

Ericsson

Matt Horan

Jane Hsieh

Liana Blat

Eugene Sakirski