INDIVIDUAL CASE QUESTIONS (please find section 4 below)
SECTION 3
Southwest Airlines
John Zhang
Jun Bae
Starbucks
Cristina Santos
Jennifer Hard
Pat Lian
Lisa Komm
Teri Murray
Allison Liang
Amazon.com
Jessie Chanoine
Christina Kao
Alicea Castellanos
Jessica Ogilvie
Isabella Disler
Michael Lemberg
Disney
Mao Q. Chen
Dania Calderon
Mark Lazaro
Evgueni Aizenman
Paul Lai
Eddie Rishty
Stone Group
Gregory Profeta
Outback Steak
Gloria Chow
Johanny Tejada
Jean Palomares
Glenda Aguinaldo
Brian Diel
Despina Xidias
Rida Wong
Compaq
Eyal Gruenberg
Lynn Chen
Rowena Tse
Suja Madhavan
Tom O'Hara
Ching Lam
Lego
Justin Castro
Allen Lee
Annmarie Leung
April Huynh
Scott Dwyer
Julie Motina
Lincoln Electric
Jon Schwartz
Judy Lai
Ericsson
Wayne Huang
Dan Walton
Jackie Chien
SECTION 4
Southwest Airlines
Nicole Rivera
Mark Savoye
Jay Naik
Parin Shah
Elizabeth Hsu
Warren Chang
Starbucks
Grace Lu
Thomas M. Dreier
Kyle Chang
Debbie Ng
Stefano Ranzini
Amazon.com
Shain Greenspan
Elena Fercheter
Rodi Anna Minoshis
Angie X. Chen
Andy Ko
Zhidong Qiu
Disney
Inga Fong
Hui-Liang Loh
Anna Reyes
Michael DiRienzo
Cheryl Santos
Dori Robbins
Stone Group
Lillian Diaz
Outback Steak
Sabina Belkin
Nisheet Patel
Vincent Ma
Alan Jaffe
Amrita Sareen
Compaq
Rupak Shah
David Bao
Vickie Mak
Kamil Wszola
Sofya Kruglyakova
Anna Gurvich
Lego
Tony DeLorenzo
Karl Zimmerman
Julie Lin
Helen Kim
Joe Gerbasi
Elaine Lau
Lincoln Electric
Michael Paff
Albert Wan
Victor Davidson
Ericsson
Matt Horan
Jane Hsieh
Liana Blat
Eugene Sakirski