Hello, and welcome to my personal website. I am a Visiting Assistant Professor of Management Science at University of Miami. I recieved my PhD in Operations Management from Stern School of business at New York University. My research focuses on the operational design and patient flow management for healthcare delivery systems with appointment driven arrivals. More broadly, my research interests include Queueing Theory, Applied Probability, Scheduling, Simulation, Predictive Modelling, and their applications in Service Science.


You can find my résumé here.

Research Articles

  • Zacharias, C. and M. Pinedo. 2014. Appointment Scheduling with No-Shows and Overbooking. Production and Operations Management 23(5) 788-801. (available here)

  • Zacharias, C. and M. Armony. 2014. Joint Panel Sizing and Appointment Scheduling in Outpatient Care. Working Paper. (manuscript available here)

  • Zacharias, C. and M. Pinedo. 2014. Managing Customer Arrivals in Service Systems with Multiple Servers. Submitted. (manuscript available here)